Last updated: December 8, 2025
Welcome to Choose Takeaway. These Terms and Conditions govern your use of our website and services. By accessing or using Choose Takeaway, you agree to be bound by these terms.
Choose Takeaway is a platform operated by ServeLogic that connects customers with local restaurants for direct ordering and delivery services.
You must be at least 18 years old to use our services. By using Choose Takeaway, you represent and warrant that you meet this age requirement.
Account registration is handled directly by our Restaurant Partners. Choose Takeaway does not hold or store customer account data - this is a key difference from traditional third-party delivery platforms.
When you create an account to order from a restaurant:
Choose Takeaway acts solely as a technology platform connecting you with restaurants. We do not retain customer data, giving restaurants full ownership of their customer relationships.
You agree not to:
When you place an order through Choose Takeaway:
All prices displayed are in GBP (£) and include VAT where applicable. Restaurant Partners set their own prices. We do not add commission fees or service charges to menu prices.
Payment is processed securely through the Restaurant Partner's payment system. We accept major credit and debit cards. Payment is taken at the time of order placement.
Delivery fees, if applicable, are set by the Restaurant Partner and will be clearly displayed before checkout.
Estimated delivery times are provided by Restaurant Partners and are estimates only. We are not responsible for delays caused by factors beyond our or the Restaurant Partner's control.
You are responsible for providing accurate delivery information to the Restaurant Partner. We cannot be held liable for orders delivered to incorrect addresses provided by you.
For collection orders, you must collect your order from the Restaurant Partner at the specified time. Uncollected orders may be cancelled, and no refund will be provided.
Once an order is confirmed by the Restaurant Partner, it cannot be cancelled unless the Restaurant Partner agrees. Contact the restaurant directly for cancellation requests.
Restaurant Partners may cancel orders in exceptional circumstances. You will receive a full refund if your order is cancelled by the restaurant.
Refunds are processed at the discretion of the Restaurant Partner. Issues with food quality or order accuracy should be raised directly with the restaurant. Refunds typically take 5-10 business days to appear in your account.
While we encourage Restaurant Partners to provide allergen information, you are responsible for checking with the restaurant directly if you have food allergies or dietary requirements.
Restaurant Partners are responsible for food preparation and safety standards. We are not liable for foodborne illness or allergic reactions.
All content on Choose Takeaway, including text, graphics, logos, images, and software, is the property of ServeLogic or its content suppliers and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.
Choose Takeaway is a technology platform that facilitates direct ordering between customers and Restaurant Partners. We do not:
The contract for food preparation, sale, and delivery is directly between you and the Restaurant Partner. Restaurant Partners retain full ownership of their customer relationships and data, distinguishing us from traditional third-party delivery platforms.
To the fullest extent permitted by law, we shall not be liable for:
Our total liability shall not exceed the amount you paid for the relevant order.
Important: Choose Takeaway does not collect, store, or process customer personal data. This is a fundamental difference from traditional delivery platforms.
When you place an order through Choose Takeaway:
Our platform technology operates on a pass-through basis - we facilitate the connection between you and the restaurant, but do not retain your personal information. For details on how we handle website usage data (cookies, analytics), see our Privacy Policy.
We reserve the right to modify these Terms and Conditions at any time. We will notify you of significant changes by posting a notice on our website. Your continued use of our services after changes constitute acceptance of the modified terms.
These Terms and Conditions are governed by the laws of Scotland and England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of Scotland and England & Wales.
For questions about these Terms and Conditions, please contact us:
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Choose Takeaway regarding the use of our services.
