Find answers to common questions about ordering from local restaurants
Choose Takeaway is a platform that connects you directly with local restaurants, allowing them to keep 100% of your order value instead of paying hefty commission fees to third-party platforms. When you order through Choose Takeaway, more of your money goes directly to the restaurants you love.
Unlike major platforms which charge restaurants up to 30% commission, Choose Takeaway allows restaurants to receive 100% of your order value. This means better value for you, and restaurants can afford to offer better deals and maintain quality without the burden of massive platform fees.
You don't need an account to browse restaurants and menus. However, creating an account allows you to save your delivery addresses, track your orders, and access exclusive deals from your favourite restaurants.
Simply enter your postcode on the homepage, browse available restaurants, select your items, and checkout. You'll be directed to the restaurant's own ordering system powered by ServeLogic, where you can complete your order securely.
We're currently launching in Scotland with restaurants in Crieff, Perth, and surrounding areas. We're rapidly expanding across the UK. Enter your postcode to see if we're available in your area yet!
Yes! Most of our restaurants offer both delivery and collection options. Collection orders often come with special discounts too.
Delivery times vary by restaurant and how busy they are. You'll see an estimated delivery time before you place your order. Most deliveries arrive within 30-45 minutes.
Yes! Once your order is confirmed, you'll receive real-time updates via SMS and can track your driver's location in real-time when they're on their way.
We accept all major credit and debit cards including Visa, Mastercard, and American Express. Some restaurants may also accept cash on delivery or Apple Pay/Google Pay.
No hidden fees! What you see is what you pay. Restaurants set their own delivery fees (if any), and there are no service charges or platform fees added to your order.
Because restaurants aren't paying 20-30% commission fees, they can keep their menu prices lower and offer better deals. The savings go directly to you and the restaurant, not to a middleman platform.
Absolutely. All payments are processed through secure, PCI-DSS compliant payment gateways. We never store your full card details, and all transactions are encrypted.
Contact the restaurant directly using the phone number provided in your order confirmation. They'll be able to give you an update and help resolve any delays.
Once your order is confirmed by the restaurant, it's being prepared and cannot typically be cancelled. If you need to cancel, contact the restaurant immediately. The sooner you call, the more likely they can help.
Contact the restaurant directly as soon as possible. They want you to be happy and will work to resolve any issues with missing items, incorrect orders, or quality concerns. Most restaurants will offer a replacement or refund for genuine issues.
Refunds are handled directly by the restaurant. If approved, refunds typically appear in your account within 5-10 business days depending on your bank.
Visit ServeLogic.co.uk to learn about our white-label restaurant ordering platform. We'll set up your own branded ordering system and list you on Choose Takeaway.
ServeLogic operates on a transparent SaaS model with no commission fees. Restaurants pay a fixed monthly subscription and keep 100% of every order. Visit ServeLogic.co.uk for pricing details.
Absolutely. Our case study with Piko Bello in Crieff shows they saved £17,760 annually by reducing third-party platform dependency from 100% to just 22% of orders. The savings are real, and restaurants keep control of their customer relationships.
Try resetting your password using the "Forgot Password" link. If you're still having issues, contact us through our Contact page or visit the Help Centre.
Yes! Once you create an account, you can save multiple addresses (home, work, etc.) for quick checkout in the future.
Our website is fully mobile-optimized and works great on any device. We're developing native iOS and Android apps which will be launching soon!
You can request account deletion by contacting us through our Contact page. We'll process your request within 48 hours in accordance with GDPR regulations.
Allergen information is displayed on restaurant menus where available. For specific allergen concerns, we strongly recommend calling the restaurant directly before ordering to discuss your requirements.
Yes! Use the "Special Instructions" field during checkout to communicate any dietary requirements. For complex requests, call the restaurant directly to ensure they can accommodate your needs.
